| Operating Systems | All Microsoft Operating Systems including XP and 2000/3. Also IBM OS/400 V3R7 to V5R2 (RISC). Some limited Novell NetWare |
| Network Systems | TCP/IP, LANs and WANs, routers, switches, hubs etc, wired and wireless |
| Programming | HTML, MS Visual Basic, VBA, VBScript, JavaScript & KixStart |
| Database Systems | Oracle, incl Oracle SQL, MS SQL 2000, MySQL |
| SQL Tools | SQL*Plus, Rapid SQL, Toad. |
| Backup Software | Veritas BackupExec and Arcserve (Brightstor) |
| PC Applications | Extensive support based knowledge of many products including, but not limited to: MS Office products (versions 97 to 2003), Lotus Notes, Lotus Smartsuite, MS Project, PC Anywhere, MS Visio, FrontPage, Internet Explorer, Netscape Navigator. |
| Helpdesk Systems | Sunrise Helpdesk, Sostenuto, Magic |
| Alerting | Categoric Alerts99 and Xalerts 5 |
| Change Control | NOAD BI's Quality Manager (eQM) for BusinessObjects, Visual SourceSafe |
| Business Intelligence | Business Objects v5 & V6.5, WebIntelligence/Infoview v2.7 & V6.5, Designer & Supervisor v5 & v6.5, Application Foundation v6.5, Cognos Powerplay & Impromptu, Crystal Reports v7+, Applix TM1 |
| ETL | Hummingbird Genio v2.6 & v5.x |
| Technologies | Familiar with ActiveX Components and ODBC |
| Hardware | Compaq/HP/Dell and Toshiba server, desktop, laptop and printer architecture. |
| Web Log Analysis | WebTrends Log Analyser v8 & WebTrends Professional & Enterprise v7 |